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May I please speak with the person who buys the office equipment?

That was the lead in to the call I just got…after a long pause, as a result of their setting up the machine driven call to me, to transfer to a real person who could then make the pitch.

Unfortunately for them, I’m the owner of my day job business (well, one of two…) and while my wife has a better phone voice than I do, it’s my job to pick up the phone when it rings. So I kindly asked to be removed from the list, and then hung up on them.

To me, this is part of the ‘problem” with American business. Sure, it costs more money to prepare the person, understand that they’re dealing with a small business and likely to get the owner on the phone…however, wouldn’t a small increase in cost be well worth the likely increase in sales? Just because you can do something very cheaply, does not mean it’s the right way to conduct business. Thoughts?

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Answer #1

Cheap is what most people aim for to save money, because they don’t give a shyt about quality. The man who owned the company I work for before he sold it to the previous owner was a major cheapskate; he would do ANYTHING to save money for himself, even if it meant sacrifices for the company. Sacrifices that didn’t hurt his wallet!

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