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Why is my iPhone 4 not activating?

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I have no way to get to the closest telus store. I got a phone there 2 days ago. He said it would take about 24 hours to activate, well its been almost 48 hours. It is a contract phone. I get to go on the internet no problem, but it will not let me send text messages or call. In the corner it always says "no service" when all my other phones were telus and i did get service. pleasee help !