How can I fix this awful salon job?

Wow. You really got taken for a ride. As a stylist, here is my advice.

#1: Toners don’t lift hair color, they color over to correct problems (like too much red in a brown). I can’t imagine in 1,000 years why on earth a stylist with that much experience would have done that when all you needed was more lightening.

#2: If all you wanted done was to have your roots lightened to blonde to match the rest of your hair and it turned out orange, then your stylist simply didn’t use the right shade and/or peroxide volume and/or leave it on long enough. She should have just reapplied a lighter tone and redone it.

#3: The stylist is an idiot. All you can do is contact another salon that has color specialist or certified colorists who deal solely with color.

Your problem is not that difficult to fix. You’ll have to have the roots colored to a matching blonde and highlight over the lowlights again.

What a mess. Call around and tell them your problem and go to someone who can make you feel comfortable and reassure you. You’ll just have to put your trust in another stylist. I’d also call the salon that screwed you and tell them you want your money back. Insist on it, as a matter of fact. Talk to the owner of the salon only. If you are young, have a parent do it for you. Adults usually get what they want easier than minors do. Hopefully the moron who did your hair doesn’t own the salon. But eve if she is the owner, insist that you get your money back. She didn’t do what you wanted, nor fix the problem. Money back. End of story.

Doing hair for 36 years doesn’t really mean you know what you are doing when it comes to color, believe that! I’d rather go to a girl fresh out of beauty school than some stylists I know personally who’ve been doing hair for 1,000 years. Color is a whole different ballgame than simple haircuts.

Good luck!