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Where can I find a cheap ticket to New York?

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I am looking for a cheap ticket to New York. I would like an open ended return which is turning out to be problematic since most websites offer cheap tickets to New York with a definite return date.

Should I call a travel agent to find a cheap ticket to New York or should I keep looking online. I hear that travel agents don't get as good a kick back from airlines anymore and that consumers end up paying more for using a travel agent than buying online. Do you think this is true?

Thanks in advance for the advice.