What??? My phone has a virus??

I posted this question before but no one answered (oh no!) and now im having more problems. So I have internet on my phone, and all the sudden it has started shutting off when I use it. Not every time, just randomly. Now I also cant go to a social site with it! I used to, and I even have a a social site mobile icon on my widget thing, so I know my phone can access a social site. Im having no other probs w/ websites, besides it randomly shutting off. And the msg I get when I try to go to a social site is something about an unauthorized ip address, so could my phone have a virus?? And what can I do if it does? If it doesnt, what can I do to fix these problems??? Its a new phone : ( thanks for any help! Also, its a prepaid from straightalk, so theres nowhere I can go really to ask them. They just have a number you can call.

Answer #1

You should at least try calling the number provided, and asking a representative about why your phone is doing this, honestly, it doesnt seem like you have a virus, it just seems as if the phone is malfunctioning, call and see if you can return it, or even get it replaced.. good luck.. xx. superfresh.

Answer #2

I was trying to avoid that lol but I guess its all I can do. thank you! :)

More Like This
Ask an advisor one-on-one!
Advisor

Phones Counter

Mobile Phones, Technology, Electronics

Advisor

Cable Internet Phone Service

Technology News, Internet Services, Telecommunications

Advisor

CSM South Business Phone Syst...

Telecommunications Services, Structured Cabling Services

Advisor

QuickBooks Customer Service P...

Accounting Services, Customer Service, Technology

Advisor

Spy Phone App

Phone monitoring, Mobile tracking, Child safety