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Rude people

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I work in a cafe and day after day after day I serve coffee to about 400 people. Some are nice and can make your day, but then there are the people who are always in a rush ("oh, my bus is here, can you hurry up?") or don't wait until you are done with what you are doing before walking up and just yelling their order at you. And then the mother of them all, the ones that complain about the fact we give the deaf, blind, and the generally disabled top priority. So, I want to know, what gives some people the right to be rude to complete strangers just cause they are not getting things the way they want it, when they want it!!