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My computer keyboard has transposed the " and '@ symbols,altering them in control pane l has not changed them
u need to go to control panel regional and language options click then "keyboards tab" then change your language from "english us" to "english uk" shud alter the @ and " sign back to how it was if in the drop down menu "uk" is not there you need to add it and set to default hope that helps
you can easily press:
ALT, on your keyboard, next to the space, then on your keypad, press a number, or two numbers.
Example, if you press ALT 3, it comes up as a heart.[[♥]] Or you could always type " ♥ "!
Hope this helps you
if your talkin 'bout symbols like hearts then just go on start then on microsoft words at the top click insert then click symbols and pick the 1 you want
sandra