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How can I retrieve this from my Computer, please?

My Computer was running so slowly that it took forever to come up to speed. I had downloaded some updates yesterday morning and these had seemed to slow the computer down. So I decided to do a System Restore to take the Computer back to early yesterday morning. Unfortunately, I miscalculated and took the System Restore back too far–back before I downloaded the latest version of the Internet Security package fitted.

I did another System Restore to take the Computer up to yesterday morning but, unfortunately it looks like I may have lost the Security package. I attempted to install the original package (from 2009) but was unsuccessful. I got a message telling me that the new package is still active.

Is this possible? As far as I can see the Security Package is no longer working.

How could I retrieve the files? I don’t wish to purchase another package as they are very expensive here in Australia.

By the way, the Computer is now working at lightning speed.

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Answer #1

what security package are you refering to?

most security packages only last 1 year untill they need renewing…

youll just need the serial key to unlock it again..

what operating system are you using? im guessing XP or win7 as vista isnt capable of fast..

Answer #2

Hello, Mr. Clawjaw: I am using Trend Micro Internet Security Pro. I just renewed for another year two weeks ago. I am using Windows Vista. I have the serial key here in front of me. How do I unlock, please?

Thank you,

Mr. Gramophone.

Answer #3

Greetings! If you aren’t sure that your security is working, download MS Security Essentials and install it. It is a Microsoft product, is free, and gets pretty good reviews. I’m putting it on a lot of PCs lately and everyone seems happy with it. Go to http://www.microsoft.com/security_essentials/ Download and install. Once finished, check the add/remove programs in Control Panel (Win XP) or the equivalent (Win Vista/7) and if you find the Trend software, uninstall it. Have fun!

Answer #4

Thank you, gentlemen, for all the advice you have given me. I contacted Trend in Australia and was given all the instructions to uninstall the Trend files and re-install them. The computer is now fully protected again! Thank you

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