Computer virus - it will not be removed, help

I’ve tried, but I haven’t found any real solution. So here I am on FunAdvice, asking away, hoping there’s a technological genius who specializes in computer who just happens to be in a good mood.

Hmm nothing on that list seems suspicious, unless one of the processes is infected. May I ask, do you know anything about partitioning Disks?

Time to formaaat.

(well that’s what there is to do when can’t get rid of a virus)

Avast antivirus is not very good, maybe try AVG. and lots of people say Spybot is really bad and it’s just like a spyware.

No idea what that is…I’ve never even heard of it :/ Sorry.

I did what you said, and I’m looking at the startup tab via MSCONFIG…but all of this junk looks unfamiliar and dodgy lol.

If I typed the list in here, could you help me to identify what may be the problem?

I had something similar. What it was was a piece of spyware that said I had subscribed to some porn site and that I had to pay £35 or I would recieve a call from the debt collectors, which I could not quit from for 10 minutes. At first I was terrified, but I did some research on my dads computer and found that it was some fake company. I also found out that I had to remove the files manually. Why not try looking for a solution on another computer. I also presume that you have access to another computer. Ill have a look at the list and see what it could possibly be

hmmm sounds like a tricky stubborn lil thing all right.

I personally use Avast Antivirus. Free and I find it to be better than AVG. I have had no problems with it.

Maybe also try downloading a spyware removal tool. Such as Ad-Aware or Spybot: Search and Destroy. I use the latter.

Obviously it is starting up with the computer, try going into START and RUN, and type MSCONFIG. Open it up, go to the startup tab and remove anything that looks dodgy, then restart computer and see. It wont get rid of the keylogger but it will stop it from running (hopefully) but beware some of them add themselves back on the list.

Sorry to jump in lol, but yes I think the list would be helpful :)

remember that one celebrated case a trojan horse stopped and removed the virus remember now

For right now I’ll just give you the “Startup Item”, because I don’t think you’d need the rest of the information…plus it’d take me an entire day to type it X_X

jusched IntelMEM CTSysVol Rundll32 P17 UpdReg DVDLauncher ISUSPM issch DMXLauncher dlccmon MotiveSB igfxtray hkcmd igfxpers tfswctrl Communications_H… (the rest is cut off and I can’t figure out how to view it( Quickcam iTunesHelper Reader_sl QTTask ashDisp ctfmon

                                       -  The blank space is here for a reason.  There's a box with a check next to it...and for the Startup Item, it's a blank space...

YAHOOM~1 MsnMsgr veohwebplayer AdobeUpdater svchost runhh6110411 America Online 9.0 … Logitech Desktop Manager Microsoft Office QuickBooks Update…

That’s the end of the list. Everything I typed, I typed just as I saw it in MSCONFIG’s Startup tab.

and by the way, thank you. Both of you.