Computer question for rnealw

Hi Rodney… I just read your profile and saw that you were a genius with computers. I have some issues that I surely could use some help with, if you don’t mind, and have time.

I recently added vonage to my system, and in the middle of the transaction, something happened to my internet explorer page, Aol came on top of it. I had two diff. technicians on the phone at the time, one in India, helping with the vonage, the other in the states, helping with my local highspeed, I asked them what happened, the local man said that aol tries to take over everything, and he mentioned that I might want to uninstall aol and reinstall it. When I did this, I tried several diff. disks trying to find the same version that I previously had, I finally found one that was right, but, in the process, my address book, pictures & filing cabinet, are not accessible.

I found a folder on the desktop that had all the versions that I loaded back onto the computer, I deleted 3 of them, because the numbers don’t match, I still have them in the trash can, afraid to completely delete them, until I get things back the way they were.

there are two that are left in the folder, one slightly diff. from the other, and I don’t know which is right.

I have been afraid to do anything else, until I found someone to help me walk thru it.

Question, should I uninstall what is working now, and reinstall it?

Or

use one of the versions in the file?

Since I have not done this before, I don’t know how to deal with the stored file.

If you can help me, I surely would appreciate it.

Sincerely, Gayla S.

Answer #1

Never Dealt with vonage And I really Hate AOL Delete all AOL presence ( Save one version but not the newest) in your computer under Add/delete in the control panel then after all are remover go to this page http://daol.aol.com/software/ and download the latest version of AOL since your using a proxy server you should loose nothing. the latest version is 10.0 After installing 10.0 delete the older version. . . Everything should work. . .

Answer #2

I think you should have sent this as a message or a funmail silverwings.

Maybe you clicked on the wrong ling in error.

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