Computer question for rnealw

Hi Rodney… I just read your profile and saw that you were a genius with computers. I have some issues that I surely could use some help with, if you don’t mind, and have time.

I recently added vonage to my system, and in the middle of the transaction, something happened to my internet explorer page, Aol came on top of it. I had two diff. technicians on the phone at the time, one in India, helping with the vonage, the other in the states, helping with my local highspeed, I asked them what happened, the local man said that aol tries to take over everything, and he mentioned that I might want to uninstall aol and reinstall it. When I did this, I tried several diff. disks trying to find the same version that I previously had, I finally found one that was right, but, in the process, my address book, pictures & filing cabinet, are not accessible.

I found a folder on the desktop that had all the versions that I loaded back onto the computer, I deleted 3 of them, because the numbers don’t match, I still have them in the trash can, afraid to completely delete them, until I get things back the way they were.

there are two that are left in the folder, one slightly diff. from the other, and I don’t know which is right.

I have been afraid to do anything else, until I found someone to help me walk thru it.

Question, should I uninstall what is working now, and reinstall it?

Or

use one of the versions in the file?

Since I have not done this before, I don’t know how to deal with the stored file.

If you can help me, I surely would appreciate it.

Sincerely, Gayla S.

Answer #1

Never Dealt with vonage And I really Hate AOL Delete all AOL presence ( Save one version but not the newest) in your computer under Add/delete in the control panel then after all are remover go to this page http://daol.aol.com/software/ and download the latest version of AOL since your using a proxy server you should loose nothing. the latest version is 10.0 After installing 10.0 delete the older version. . . Everything should work. . .

Answer #2

I think you should have sent this as a message or a funmail silverwings.

Maybe you clicked on the wrong ling in error.

More Like This
Ask an advisor one-on-one!
Advisor

Auswide Computers

Computer repair services, IT consulting, Computer hardware

Advisor

Saskatoon Computer Repair

Computer Repair Services, IT Services, Technology

Advisor

Guru Computers

Computer Repair Services, MacBook Repair Services, Laptop Repair Services

Advisor

CPN Computer Consult

Digital Marketing, SEO Services, Consulting

Advisor

AAA Computer Solutions

IT Services, Computer Services, Security Camera Services