Who we are

At The Blackchair, we are a leading contact center solution management platform dedicated to helping businesses simplify their contact center operations. With a team of experienced professionals and a commitment to excellence, we strive to provide the best solutions for our clients to improve their customer experience and increase ROI.

Our headquarters are located in San Francisco, California, but we serve clients all over the Americas. We are proud to be ISO 27001 certified, demonstrating our dedication to maintaining the highest standards of information security management.

What we Do

Our CX management platform is designed to streamline contact center operations, reduce costs, and enhance delivery performance. By leveraging the latest technologies and best practices, we help businesses optimize their customer interactions and drive better outcomes.

From omnichannel support to workforce management and analytics, our platform offers a comprehensive suite of tools to empower contact center teams and improve customer satisfaction. Whether you are looking to scale your operations, improve efficiency, or enhance customer engagement, The Blackchair has the solutions you need.

Why you should use us

Choosing The Blackchair as your contact center solution management partner comes with a range of benefits. Our team of experts has years of experience in the industry and a proven track record of delivering results for our clients. We prioritize customer satisfaction and work closely with each client to tailor our solutions to their specific needs.

Additionally, our ISO 27001 certification ensures that your data and information are protected at the highest level of security. With The Blackchair, you can trust that your operations are in safe hands and that your business will benefit from our cutting-edge technology and expertise.

What can you ask?

• How can The Blackchair’s CX management platform help streamline my contact center operations?
• What types of analytics and reporting tools does The Blackchair offer for monitoring performance?
• Can The Blackchair integrate with existing CRM systems or other contact center solutions?
• How does The Blackchair ensure data security and compliance with ISO 27001 standards?
• What level of customer support and training does The Blackchair provide for clients using their platform?