Zune isn't playing music

My Zune would play the song and then you wont hear anything but it is still playing…or…I would skip thru the music and it would just freeze up on me…What should I do?…Do I have to pay to get it replaced or fixed by the company?

Answer #1

You can try resetting the Zune.

Hold down both the back button and the up button on the d-pad.

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