symantec antivirus

in symantec antivirus I cannot scan ,if I click scan there is no response I tried many ways but they didn’t work help

Answer #1

Ya, sometimes that happens, but you don’t even need to scan, it just says that you do…it pops up every time I go on the computer…and it’s in spanish!!! lol

Answer #2

ha ha ha…

try disconnecting the internet from the computer and restarting it. sometimes if you have a virus and you are online while you are trying to scan, it won’t let you scan.

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