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Problems with www.citicards.com

Okay, so I went to “www.citicards.com” and my browser froze in the middle of my payment. I called them and told them about it and they said they hadn’t gotten it, so I repayed my citicard online one more time. In hindsight maybe I should have paid over the phone, but I was still charged twice and statement only has one transaction listed. It is only twenty bucks but is there any way to prove that I paid twice?

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Answer #1

Doubtful - not if you didn’t get a confirmation number.

Answer #2

always check the view/edit scheduled payments link under the make a payment/pay creditcard online drop down menu. If any payment was sucessfully processed it will show up here immeadiately along with a confirmation number.

Note: this is different than the Online payment history link which only shows online payments after they ahve already processed.

Answer #3

You should obtain a copy of your statement from your bank then mail it or fax it to citicard to show the two payments. I have a credit card from Citibank and their customer service is usually pretty decent about fixing issues.

Answer #4

Question: I want to replace the assigned pin number for my new account. I followed directions in letter and called the number listed from K.E.Stark to no avail as I could not uinderstand what your employee John was saying on the line. How may I proceed to change the PIN number to one of my liking? Donald R. Vineburg [email protected] Phone (920)465-9927

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