Who we are

Fastrak Connect is a well-established family-owned business that has been serving organizations across all sectors since 1974. Our personalized approach to answering services has made us a trusted partner for small and medium-sized businesses as well as large enterprises. With a multi-generational team dedicated to excellence, we pride ourselves on delivering top-quality service to our clients.

What we Do

At Fastrak Connect, we offer a wide range of answering services to meet the needs of businesses of all sizes. Our team of skilled call agents undergo comprehensive training to handle calls with personalized scripts, schedule appointments, prioritize urgent calls, relay messages instantly, and much more. We use proprietary software and a mobile app to ensure quick access to client information, making us knowledgeable and efficient in handling calls.

Why you should use us

There are several reasons why Fastrak Connect is the ideal choice for your answering service needs. Firstly, our personalized approach ensures that every call is handled with care and attention to detail. We work closely with you and your team to understand your business and tailor our services to meet your specific requirements.

Secondly, our award-winning team of call agents undergo rigorous training to provide top-quality service to our clients. With a focus on customer service skills, system proficiency, industry knowledge, and practical experience, our agents are well-equipped to handle calls of any nature effectively.

Thirdly, our innovative technology allows us to seamlessly integrate our answering service with your data, ensuring quick access to relevant information during calls. This enables us to provide accurate and efficient service, ultimately enhancing customer satisfaction and loyalty.

In addition to our commitment to excellence, Fastrak Connect has been recognized with prestigious annual awards from leading industry associations. These accolades underscore our dedication to surpassing industry standards and delivering exceptional service to our clients.

What can you ask?

• How can Fastrak Connect tailor its answering services to meet my specific business needs?
• What kind of training do Fastrak Connect’s call agents undergo to ensure top-quality service?
• Can Fastrak Connect integrate its answering service with my company’s data and systems?
• How does Fastrak Connect prioritize urgent calls and relay messages instantly?
• What sets Fastrak Connect apart from other answering service providers in the industry?