Fastrak Connect

Who we are

Fastrak Connect has been a trusted name in the industry since 1974, providing personalized and innovative call answering services to organizations of all sizes. We are a multi-generational, family-owned business with a long-standing reputation for excellence. Our team of skilled call agents is dedicated to delivering exceptional service to each and every one of our clients.

What we Do

At Fastrak Connect, we offer a wide range of answering services to suit various budgets. Whether you are a small business looking to provide round-the-clock customer service or a large enterprise in need of assistance with managing call and chat volumes, we have the expertise and resources to meet your needs. Our comprehensive on-site training program ensures that our call agents are well-equipped to handle calls with personalized scripts, schedule appointments, prioritize calls, relay messages instantly, and much more. With our proprietary software and mobile app, our agents can access information quickly and efficiently, making them knowledgeable and effective in assisting your customers.

Why you should use us

There are many reasons why you should choose Fastrak Connect for your call answering needs. Here are just a few:

1. Experience: With over four decades of experience in the industry, we have the knowledge and expertise to provide top-quality service to our clients.

2. Innovation: Our proprietary software and mobile app allow our call agents to access information quickly and efficiently, ensuring that your customers receive the best possible assistance.

3. Personalized approach: We work closely with each client to develop customized scripts and solutions that meet their specific needs and requirements.

4. Award-winning service: We have been honored with prestigious awards from industry organizations, underscoring our commitment to excellence and surpassing industry standards.

5. Cost-effective solutions: Our answering services are designed to help businesses of all sizes reduce overhead costs while providing exceptional customer service.

What can you ask?

• How can Fastrak Connect help my small business provide round-the-clock customer service?
• What types of industries does Fastrak Connect have experience working with?
• Can Fastrak Connect assist my large enterprise in managing call and chat volumes effectively?
• What sets Fastrak Connect apart from other call answering services?
• How does Fastrak Connect ensure that their call agents are well-equipped to handle a variety of situations?
• What kind of training program does Fastrak Connect offer to their call agents?