Fastrak Connect

Who we are

At Fastrak Connect, we are a family-owned business that has been serving organizations of all sizes and sectors since 1974. Our multi-generational team is dedicated to providing personalized and innovative call answering services to help businesses effectively manage their call and chat volumes. Founded by Herman Shooster, our business has been passed down through the family and continues to be run by us today. We take great pride in our award-winning customer service and strive to exceed industry standards in everything we do.

What we Do

We offer a wide range of answering services to suit various budgets, including round-the-clock customer service, live call answering, appointment scheduling, message relay, personalized scripts, and more. Our comprehensive on-site training program ensures that our call agents are equipped with the necessary skills and knowledge to handle calls efficiently and effectively. With our proprietary software and mobile app, we can access client information quickly and seamlessly integrate our answering service with your data. At Fastrak Connect, we work closely with you and your team to prioritize calls, handle appointments, and provide top-quality service to your clients.

Why you should use us

There are many reasons why you should choose Fastrak Connect for your call answering needs. Our personalized approach to customer service ensures that your clients receive the attention and care they deserve. With our innovative technology and experienced team of call agents, we can handle your call and chat volumes effectively, allowing you to focus on other aspects of your business. Our award-winning service has been recognized by prestigious organizations in the industry, demonstrating our commitment to excellence. By partnering with Fastrak Connect, you can reduce overhead costs, improve customer satisfaction, and streamline your call answering process.

What can you ask?

• How can Fastrak Connect help my business improve customer satisfaction?
• What types of answering services does Fastrak Connect offer?
• Can Fastrak Connect customize a plan to fit my business’s specific needs?
• How does Fastrak Connect ensure the security and confidentiality of client information?
• What sets Fastrak Connect apart from other call answering services?
• Can Fastrak Connect provide references or testimonials from satisfied clients?
• What is the process for getting started with Fastrak Connect’s call answering services?