BBC Global Services

Who we are

BBC Global Services is a leading live chat outsourcing service provider, offering experienced and reliable assistants to enhance your online customer service experience. With over 8 years of experience as a national managed live chat provider, we pride ourselves on delivering exceptional customer service solutions to businesses of all sizes. Our Canadian-based agents are available 24/7 to ensure that your customers receive the support they need, whenever they need it.

What we Do

By integrating our live chat services into your website, you can provide your customers and potential customers with a more personalized and accessible experience. Our team of trained and friendly representatives are ready to assist with any questions or concerns, helping you to increase lead generation and improve customer satisfaction. With our affordable rates and flexible subscription options, you can enjoy the benefits of live chat support without the hassle of managing it yourself.

Our live chat services are powered by our proprietary platform, SYNERGYCHAT, which offers a range of features to enhance the customer experience. From SMS text and live call options to seamless transfers to your sales team, we provide a comprehensive solution for businesses looking to improve their online support capabilities. Whether you’re in need of desktop, mobile, or tablet support, our agents are standing by to assist you.

Why you should use us

Choosing BBC Global Services for your live chat outsourcing needs offers a range of benefits for your business. Our clients typically close between 5-15% of leads generated from live chat, resulting in a significant increase in ROI. Our commitment to providing quality customer service means that you can trust us to represent your brand effectively and professionally. With no long-term contracts and the ability to modify or cancel your subscription at any time, you can enjoy the flexibility and affordability of our services.

What can you ask?

• How can live chat outsourcing benefit my business?
• What industries do you specialize in serving?
• Can I customize the live chat experience to match my brand?
• Do you offer multilingual support for non-English speaking customers?
• How quickly can I get started with your live chat services?