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Why won't my newly restored iPod sync?

Hi - I recently bought an HP laptop and had to reconfigure my iPod for the new computer, since it had originally been configured for a Mac. I was told that I needed to restore my iPod to its factory settings, so I did. (I had already backed up my music, which I’ve reloaded onto my iTunes library.) However, now I can’t seem to load my music library onto my iPod. I hit “sync”, and the iPod says that it’s syncing, but no music appears. It seems like my iPod and my iTunes library aren’t communicating. Do you have any recommendations? THANKS!

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Answer #1

Thanks - I did try hitting “sync” from the iTunes File menu, as well as the main “sync” button a few times during the past week, but they haven’t worked. I also tried contacting iTunes support, but the only option they presented me with was to turn in my ipod nano so they could take a look at it. They couldn’t guarantee when/if they’d return it (they might have to recommend that I get a new one). I’d really, really prefer not to have to pay for another one. :(

Answer #2

Are you hitting “sync” from the File menu in iTunes? If that’s not working, try it again a few times. I put some foreign language podcasts through CD into my library and it took a few times before they actually sync’d up.

iPod also has a great support line through iTunes if you’re still having problems. Much better than Microsoft’s.

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