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does it even work iv tried using it but no one is ever on it
I think it means and or works this way: If you ask a question, it will be posted first because it's new and anyone logged on may see it and answer it for you. It's not necessarily a "live chat" kind of thing.
The "instant advice" is from similar questions answered before. If you do a search for your question, you can come up with a lot of answers ... instantly.
I'm pretty sure it's supposed to be a live chat thing, but it doesn't work for some reason.