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I’d suggest contacting them to see if they have any idea on what’s happening. Since I’ve never had a cricket account I can’t really help you in that area. I will, however, offer you a link to their customer support form to get you started:
http://funadvice.com/r/bgdav7o2e0u
In the mean time, you could always check out their FAQ?
http://funadvice.com/r/14qtsn5ji3b
Take care.
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