What does 'The customer is not reachable' mean?

When I call a tata mobile it is saying that The customer is not reachable please try later what does it mean?

Answer #1

their phone is not in service either because he didnt pay the bill or he just doesnt have that number anymore

…or the phone is just turned off.

Answer #2

their phone is not in service either because he didnt pay the bill or he just doesnt have that number anymore

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