Anyone heard of Alienware?

Beware of Alienware!

Dell owns Alienware now. They now share the same customer service experiences as Dell computers. I was about to drop over $5,000 on the newest Alienware gaming laptop until the escalating horror stories of my friends and my own experiences with Dell technical support. I’ve searched (research a great deal) and found hundreds of thousands of similar Dell nightmares as reported by owners.

Take it from first hand experiences, Dell’s level of customer service resolution has hit all time lows. They force you to endure endless hours of phone support (one case took 14 hours!)even after several restores of Windows Vista. They argue endlessly and try not to allow returning product. To do so takes a God-like patience and constitution. They leave important details of your technical issues and actions by service techs out of the case log. Even to the point of entering fraudulent information so the tech does not get into trouble for something they told the customer to do or for not themselves performing promised actions.

thanks for the usefull answers, Im going to give Alienware a miss :D